Got Questions?
Frequently Asked Questions
Quick answers about authenticity, ordering, delivery, and guarantees.
Are your Arabic perfumes and Dubai watches 100% authentic?
Yes, absolutely. We source all our fragrances, attars, and watches directly from certified manufacturers and authorized brand distributors in the UAE and Middle East. We provide a 100% money-back authenticity guarantee on every purchase.
Do you offer Cash on Delivery (COD) across all districts in Bangladesh?
Yes! We provide nationwide Cash on Delivery across all 64 districts and upazilas in Bangladesh. You pay the rider in cash only after receiving your package at your doorstep.
What are your delivery charges and shipping times?
Delivery inside Dhaka is ৳80 (24–48 hours) and outside Dhaka is ৳130 (2–4 business days). All orders with a subtotal of ৳2,500 or more qualify for automated FREE shipping anywhere in Bangladesh.
Can I inspect the parcel in front of the delivery rider?
Yes, you can check the external condition and confirm the contents with the delivery rider. If there is any physical damage or discrepancy, you can immediately contact our hotline or decline acceptance.
What is your return and exchange policy?
We offer a hassle-free 7-day return and replacement policy for any damaged, defective, or incorrect items. Simply contact our customer support via WhatsApp with your order number and photos of the product.
How can I track the live status of my order?
You will receive an automated SMS confirmation with tracking details once your order is shipped. You can also visit our Order Tracking page anytime and enter your Order Number and Phone Number for real-time progress updates.
How long do your concentrated perfume oils (attar) and Eau de Parfum last?
Our concentrated perfume oils typically last 8–12+ hours on skin and 24+ hours on fabrics. Our Eau de Parfum spray formulations offer strong projection and 6–10 hours of longevity depending on climate and skin chemistry.
Still Have Questions?
Our customer support team is available 7 days a week to help you choose the right fragrance or assist with your order.