Customer Assurance

Return & Refund Policy

Last Updated: October 13, 2026

100% Genuine Guarantee

Double money-back guarantee if any product is proven non-authentic.

7-Day Easy Exchange

Fast replacement for defective, wrong, or damaged items.

Fast Refund Dispatch

Refund processed within 3-5 business days via bKash/Nagad/Bank.

1. Rider-Side Inspection (Open Box Verification)

We encourage all customers to inspect the outer packaging and verify the product contents in front of the delivery rider upon arrival. If the parcel appears damaged, unsealed, or contains the wrong product, you may hand it back to the rider immediately and notify us.

2. 7-Day Return & Replacement Conditions

You can request a replacement or return within 7 days of delivery under the following conditions:

  • Damaged in Transit: The item was received in a broken or physically damaged condition.
  • Wrong Item Received: The product received differs from what was ordered (e.g. wrong perfume size, wrong watch model).
  • Manufacturer Defect: The watch mechanism, atomizer spray pump, or bottle cap is defective upon arrival.

3. Non-Returnable Items & Exceptions

Due to hygiene and quality assurance standards, the following exceptions apply:

  • Perfumes, attars, or cosmetics where the security seal/cellophane wrapping has been broken and the product has been significantly used.
  • Products showing signs of physical wear, scratches, or accidental water/drop damage caused after delivery.
  • Items returned without their original packaging, tags, warranty card, and accessories.

4. How to Initiate a Return

  1. Take clear photos or a short video showing the issue/defect and original packaging.
  2. Contact our Customer Care via WhatsApp at +880 1700-000000 with your Order Number.
  3. Our quality team will review your request within 24 hours and arrange reverse pickup or exchange delivery.

5. Refund Processing Timeline

Once we receive the returned item at our warehouse and complete inspection:

  • Refunds are dispatched via bKash / Nagad / Rocket / Bank Transfer within 3 to 5 business days.
  • If the return was due to our error or a damaged product, we refund the full amount including original shipping charges.

6. Support & Inquiries

For immediate assistance with returns or refunds:

Arij As Sunnah Customer Care
WhatsApp / Call: +880 1700-000000
Email: support@arijassunnah.com (Hours: 10:00 AM – 10:00 PM)